Sorry but its lengthy.....would like some opinions on calling corporate or should I just let it go. I have spent over $2000 in the last 6 weeks at HD and have about another $5000 to go in the next 4 so really frustrated over this....
I think I found someone's honey pot, I was looking for the husky parts box because the store comp said they had 5. I found them on a top shelf with a load of other clearance - no ladder and employees standing around I had no choice but to ask someone to get them down for me, so he got them down and I spotted a schlage electronic lock. I ask him to hand it to me also and he did without scanning anything. I go to sco and scan my items sure enough .01 then register beeped on my last item and the girl comes over and starts looking at her screen and says wait what was the other items.
No problem I was done so I told her it was in the bag and I ran my cc through. She stopped my payment and said she had to call. She called and they messed around for 20 minutes not knowing what to charge me, I asked for the manager instead they called her and she said to sell it to me for $104. I said no and tried to call corporate, at this point my card was run but the transaction was on hold. Then they called the manager up there, i had been waiting about 40 minutes at this point. I actually did need the lock, and it was a matter of frustration for the hold on all my stuff. While waiting one of the cashiers told me that they can't sell the .01 items they usually just give them for free. I wasn't asking for that.
Fast forward manager comes up with attitude and asks me what the problem is. I proceeded to tell her that I had rang this up and just wanted to purchase my stuff for the price it rang up. She give me a spill about they can't sell it to me for that because the vendor changes the price and they have to send it back to vendor. I was calm and not bitchy but told her I knew that wasn't true she just tried to sell it to me for more. She told me I could call corporate tomorrow and they would tell me the same thing. I told her I would call them. The guy that got it down for me was up there with her and said it wasn't on the floor to be sold. I pointed out that it was with the tool boxes they were selling me that were also on the same shelf on the sales floor. She asked (not so nicely) what I wanted to do now and then she disappeared and then came back and said I could have it for 35.03. I said fine I will take it but I will call corporate to explain the situation. Then they kept trying to ring it up and it would only ring up .01 even under a generic skew. I snapped a pic of the screen. Finally the voided and let my purchase close and then rang it up separate. I was frustrated this process was almost an hour long, 9pm and I still had an hour drive home.
And no bashing me, I know I should have had cash but I had just stopped by because there was a wreck on I-65 and traffic was stopped so I thought I would look for some dewalt tough series boxes because someone broke into my vehicle the week before christmas and stole my nailer, saw, and my 3 Dewalt boxes. Wasn't really expecting to find anything, I usually dont.
It didn't show on the receipt they gave me but I grabbed a pic of screen.
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