I just did some forensic customer service calls with them. Luckily, the rep was honest and didn't hide what she could see in her computer system. and it was very clear they were doing shady stuff. I will never buy from sears again without screenshotting the order.
With all of this, and the loss of knipex, I'll strictly be limiting by sears business going forward. I will only buy craftsman relabels of USA tools sold by other outlest (ie gauranteed quality) and to support their suppliers, not Sears.
I just don't trust Sears the company or Crafstman the brand (until maybe Stanley saves them?), and certinaly not Sears online store or the senior/middle management. The store management is terrible. But at this stage in the game they are simple pawns in a system well outside their control.
That being said, if you can get the liner for $5 net...its good and worth your money. If its worth the hassle of dealing with sears, I cannot say