bubinga
Well-known member
Well I could check the Capri tools out but I have to pick them up at the post office I inadvertently put my wrong address my old address I should say I did call Sears and was assured that they would contact the shipper because it had not gone out yet and change everything but you know how that goes now I must pick it up at the post office.Their response to the same question on Amazon: To process a warranty with us is fairly easy. All we ask is for you to provide your original sales receipt from the website you purchased from and a picture of the item that needs to be replaced. You can email that information over to [email protected]. (Please note: Items purchased as used do not fall under warranty) If for any reason we need the item back for further inspection, we will also provide a prepaid label for you to return the item at no extra cost to you. If you have any other questions, you can also contact us to 888-723-0550.
They also said this to another question: The rockwell hardness on this Capri Tools Master Torx set is between 58-62 and it is made in Taiwan.
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Good ol' Sears. At least you still live close enough to your previous location to be able to do that.
Classic Sears. At least I got my price adjustments on my other two items that haven't fluctuated (yet). The chat rep this time added the points owed for both orders all in one chunk of 'bonus points', and it didn't get diminished by pro-rated freecash like the last time I did this a couple months ago (that rep did it per order, and I didn't notice till later that the amounts I got weren't what she promised). Not sure if their procedure changed overall or if it's just whichever way each rep feels like doing.