My pickup store is very incompetent with order pickup. Sears policy is that each order that takes in excess of 5 minutes to pickup, results in your receiving a $5 off $5 in store only coupon. As a result I split my purchases up into as many orders as possible to maximize the amount of these coupons I receive when pickup goes wrong. At my local store I've never had a pickup not take in excess of 5 minutes. So yesterday I got 6 of these coupons, plus the 1 that the Sears app generates if your in-vehicle pickup goes over 5 minutes. I can't always find something to spend the coupons on due to the restrictions, or don't have time to use them right away. So I normally wait to use them on consumables like sandpaper, wire wheels, buffing wheels, etc on a day I've got time to meander the store. I've still got a dozen more coupons to use up, and they don't expire until sometime in 2020. The whole situation is really comical because it is always the General Manager who brings out my orders, and the coupons. She laments that they are constantly having problems with their pickup system.
I've never had a manager bring out my stuff (regular Sears stores), so it sounds like they can't afford proper staffing.

