Craftsman 299-piece Ultimate Easy Read Socket Set
- Thread starter nahudson
- Start date
LB-1911
ALLIANCE MEMBER
3rdbuttondown
Well-known member
- Joined
- Dec 29, 2012
- Messages
- 87
Don't forget to sign-up for "tool of the month" for additional savings the rest of the year.
well score, i bought one set yesturday, used some points and the total came to 305 with tax and shipping, logged in today to check on the account and they gave me 40 surprise points, bought another set came out to 279 all said and done
red.leader
Member
- Joined
- Oct 17, 2013
- Messages
- 5
Back on for $299 this weekend!
SQ is the SQUAD
Well-known member
looks like my layaway worked this time. ill prob pay it off 2-3 weeks. i just dident have the extra money to lock in the ale price right now.
sucking chest wound
Well-known member
In for a set at $261 (pre-tax) with points + bonus points.
MN4x4
Well-known member
I am having them configure one with foam that is a little larger (so it fits exactly in the 56" drawer) and also holds my universal joints and extensions. Don't know cost yet.
please post pics here when you get it all set up!
Sure thing!
Should've gone that route although the measurements look close enough I don't think it'd bother me. They are made to order so I was told it would ship in 3 days. I'll shoot them an email if I can still customize mine.
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Stickyrunner01
Member
Can someone share their Sear's order number with the $299 price paid over the weekend? They are giving me the run-around on their price protection policy.
af9210
Active member
I PM'd you my order number, good luck.
Picked up a set as well at $299. Used up my bonus points as well.
Just arrived via UPS and the box was crushed and open on the corner. Box is clearly not up to the task. A few loose sockets in the box along with various bagged sets.
I called the Apex group phone # on the box insert. Very polite and said sort them when I can and call back with my list. Missing items will be shipped at no charge.
Great deal.
Just arrived via UPS and the box was crushed and open on the corner. Box is clearly not up to the task. A few loose sockets in the box along with various bagged sets.
I called the Apex group phone # on the box insert. Very polite and said sort them when I can and call back with my list. Missing items will be shipped at no charge.
Great deal.
af9210
Active member
Yeah takes about a week to be delivered after you call them up with missing/damaged onesPicked up a set as well at $299. Used up my bonus points as well.
Just arrived via UPS and the box was crushed and open on the corner. Box is clearly not up to the task. A few loose sockets in the box along with various bagged sets.
I called the Apex group phone # on the box insert. Very polite and said sort them when I can and call back with my list. Missing items will be shipped at no charge.
Great deal.
My set showed up today. Haven't had time to sort them yet, but the box was intact at least. I need these like a hole in the head, but at least now I'm stocked up for life as far as sockets are concerned and can hopefully hand some down to my kids when they get older.
ETA: oh, and everything is marked USA also.
ETA: oh, and everything is marked USA also.
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Cruzomatic
Well-known member
You guys are awesome. I would have loved to jump on this, but it's been an expensive month to say the least. How about posting some pics so I can drool? Please.
Maybe next time they're priced down to $299.99 I'll bite.
Maybe next time they're priced down to $299.99 I'll bite.
Cruzomatic
Well-known member
Mgnu
Well-known member
Same, Anyone have a screen shot showing the $299 price? Sears gave me a line of BS about the price changing frequently....
Would be appreciated, since it might save me about $50. Thanks!
sucking chest wound
Well-known member
Well, I ordered a few days ago and I got completely boned. I haven't even bothered to count this up yet, but it looks like maybe half of the supposed 299 arrived in this box? If that. Very disappointed and once again Sears' crappy packing strikes again. I'll be calling them in a moment.
W0rLDWaR4
Well-known member
Well, I ordered a few days ago and I got completely boned. I haven't even bothered to count this up yet, but it looks like maybe half of the supposed 299 arrived in this box? If that. Very disappointed and once again Sears' crappy packing strikes again. I'll be calling them in a moment.
If memory serves me correct, I think there was 5 bags (possibly 6).
SASORacing
Well-known member
Just have then mail you the missing ones, send them a picture, ez game.
Mgnu
Well-known member
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jim2664258
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- Joined
- Aug 3, 2011
- Messages
- 411
Man that ***** big donkey dong. 6 bags here, otherwise packaged the same as yours.
My set only has one missing socket and one that was not etched. Can you just get that fixed at the store or must you call them and have them shipped? Thanks.
My set only has one missing socket and one that was not etched. Can you just get that fixed at the store or must you call them and have them shipped? Thanks.
af9210
Active member
If you want made in USA versions of the two call them up. Don't think stores carry stock of these sockets
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LB-1911
ALLIANCE MEMBER
You call it in.
Should you have any questions about the tools you've just purchased, please call our toll-free Customer Service number 1-800-832-7494, Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard time. Thank you.
PARTS LIST FOR 299 PIECE SOCKET ACCESSORY SET #35299
http://download.sears.com/misc/IL35299.pdf
PM Sent
Finally got around to sorting mine. Three missing, 2 duplicates, and 4 with either no etching or illegible etching. Called them today and they are shipping out replacements. Quality control on their distribution/sorting absolutely *****.
sucking chest wound
Well-known member
Turns out I got 149 out of 299 sockets. The box was flimsy with no packing material and the packing tape busted open at the top. Someone along the way either reached in and helped themselves or they simply fell out.
I called the primary Sears.com customer service number (1-800-697-3277) because I don't think Apex should be on the hook for a goof this big. Sears packing is so poor that the blame is entirely on them. I've spent a lot on tools through Sears in the last few years so I've seen the pattern and I'm sure this is why half the sockets in my order were missing.
It was easy and quick to get through to a rep, but they are clearly not US based (India?) and so communication is difficult and Sears has a complicated process for fixing this. Not to mention how time consuming this was (40 minutes?). I'm sure a lot of this is due to me having to have the rep explain things back clearly to me in a way that I understood I wouldn't be taking a loss on this.
Yes, they are going to ship me a new set. However, they are going to require me to return the incomplete set to a store (why not a UPS return label?) and for the new set they are going to charge me the full price, credit back the difference between the full price and the sale price, credit separately my SWY points, and I'm going to have to wait for the store to process my return.
This is among the most customer unfriendly online experiences one can have and Sears could learn alot about customer service in the online age, especially when Amazon will credit you back returns as soon as the box is turned in at a UPS store.
What a needless hassle and I sure hope the new set is complete or I'm going to tell Amex to nuke this whole transaction.
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Wow, what a headache. At least you used an Amex. If nothing else, you know they'll take care of you.
Super Sport
Well-known member
Don't expect this to go smoothly or flawlessly. In fact, I would just about bet you're out the deal. Once you return it, you'll get your money back, but I bet you'll have problems getting the sale price on a new set.
A couple months ago I had to return a Gearwrench item I bought on Sears.com. Did exactly as they told me, and set it back to Apex. Never heard anything on it again. No refund, nothing. It was only a $20 item, so I didn't bother calling their India calling center and dealing with the headache...
sucking chest wound
Well-known member
I'll be watching my Amex charges and refunds carefully. Not to sound like I have affluenza or anything, but I put all of my expenses on my Amex and I'm pretty sure I have enough karma with them to make this all disappear if Sears doesn't make it work in my favor. That's not what I want to do, because I basically just want the 299 piece socket set at the price I bought it for.
Sears, if they are watching, needs to understand this is not how e-commerce works in 2014. Don't charge me twice for your mistake and make me blow my time driving to your depressing store; overnight me the damn thing I paid for and send me a UPS return label for the thing they screwed up. Amazon does this.
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