I received an e-mail from Sears stating that my cabinet order was canceled. The problem is: Total Charged 106.99
Total Credited 77.02
I assume it is because of spending the 30 bucks back earned from the canceled purchase. Currently chatting and Sears says that is the issue and do not wish to refund the total amount.
Suggestions?
Thanks.
They used to deduct the spent points amount from your point balance, but I think that encouraged people to make a return and abandon their rewards accounts which went into the negative. So, Sears/Kmart eventually started to deduct from the out of pocket payment.
However, in your case you did not make a return.
I would encourage anyone else with a similar situation to point out to customer service that you did nothing wrong. You provided a valid payment method for the order, and you spent the earned points in the valid redemption period. It was Sears that did not accomplish their duty in delivering the order, and you should not be penalized for their failure.

So I'm not sure which if any of the rest of these deals are actually new/good.
Still waiting on my set to get to store ordered online for pickup in store hoping for a USA set it happens occasionally.
